Monday, January 16, 2017

Finding Your Customers - Market Analysis


Prior to promoting your business to customers, you should know who these customers are, where they are located and how to reach them – target market segmentation. A market analysis will provide information that is vital to understanding your customers. Using the Five W's and H will help you in this effort

  • Who are your customers – age, income, gender, interests & etc.
  • What products, services or features interest your customers?
  • When your customers are most likely to purchase?
  • Where your customers are located?
  • Why your customers purchase from you?
  • How do your customers behave (lifestyle)?
If you are an existing business, you likely have good data stored in your customer relationship management database for a market analysis. If not, Mike Kappel recommends the following sources to gather additional information.

No comments:

Post a Comment